Maintenance Plans
Keep your systems working long after installation
Most security and power systems fail slowly: a dirty lens, a weak battery, a full hard drive. A maintenance plan catches these before the day you need the system. Every plan has response times written into the contract, not promised on the phone.
Essential
Homes and small officesTwo preventive visits a year- Remote support within 2 working hours
- Critical faults: on site within 24 hours in the FCT, 48 hours elsewhere
- Non-critical faults: on site within 72 hours
- Firmware and security updates at each visit
Standard
Businesses, schools, clinics and estatesQuarterly preventive visits- Everything in Essential
- Quarterly checks of every camera, door, panel and battery
- Test-footage retrieval and playback check each visit
- Annual system health report with upgrade recommendations
Priority
Institutions and high-risk sitesVisit schedule agreed with you- Everything in Standard
- Faster response times written into the contract
- Optional 24/7 cover and on-site resident technician
- Named engineer and monthly service report
Prices depend on the size of your system and the number of sites. We quote after a short survey of what is installed. We maintain systems installed by other contractors too.
One contract for every system on site
CCTV & video management
Cameras, recorders, storage, video walls and remote viewing.
Access control & turnstiles
Readers, controllers, locks, door hardware and attendance.
Fire alarm systems
Panels, detectors, call points and sounders, with logbook entries.
Solar, inverters & batteries
Panel cleaning, battery health, inverter settings and earthing.
Gates & barriers
Gate motors, photocells, barriers and intercoms.
Networks & racks
Switches, UPS, cabling and remote access security.
What our engineers check
Each visit follows a written checklist, and you receive a report showing what was checked, what was found and what was fixed.
- Camera cleaning, focus and alignment
- Housing, seal and cable inspection
- Recorder storage and RAID health
- Firmware review and security updates
- UPS and standby battery test
- Door hardware and lock checks
- Test recording retrieval and playback
- Written visit report after every visit
